Privacy Policy
At Juwelier Omar Serhan, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website and purchase our products.
Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Information: When you make a purchase or create an account, we collect personal details such as your name, email address, phone number, shipping address, and payment information.
- Browsing Information: We collect information about your interactions with our website, including your IP address, browser type, pages visited, and the time and date of your visit.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, understand your preferences, and analyze website traffic.
How We Use Your Information
We use your information for the following purposes:
- Order Processing: To process and fulfill your orders, including sending order confirmations, shipping updates, and handling returns or exchanges.
- Customer Support: To provide customer service and support, including responding to inquiries and resolving issues.
- Marketing and Promotions: To send you promotional materials, special offers, and newsletters, if you have opted in to receive them. You can opt-out at any time.
- Website Improvement: To analyze and improve our website, products, and services, ensuring we deliver the best possible experience to our customers.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
How We Protect Your Information
We implement a variety of security measures to protect your personal information:
- Encryption: We use SSL encryption to protect sensitive data transmitted online.
- Access Controls: Access to personal information is restricted to authorized personnel only.
- Data Storage: Personal data is stored securely, and we regularly review our security practices to safeguard your information.
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, and servicing you, provided they agree to keep your information confidential.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
Your Choices
You have the following choices regarding your personal information:
- Access and Update: You can access and update your personal information by logging into your account on our website.
- Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in the emails we send or by contacting us directly.
- Delete: You can request the deletion of your personal information, subject to certain legal obligations and legitimate business interests.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: info@serhan.de
- Phone: +49 05121102451
- Address: Bernwardstraße 32, 31134 Hildesheim
Thank you for trusting Juwelier Omar Serhan with your personal information. We are committed to protecting your privacy and ensuring a safe and secure shopping experience.